Return Policy
Please note that customs policies vary by country. If your shipment is held at customs, you are responsible for communicating with the authorities and bearing any additional costs or duties.
Important Delivery Guidelines
Damaged Package:
Do not accept a visibly damaged parcel. If you choose to
accept it, mention the damage on the delivery slip
before signing.
Unboxing Video Required:
Always record a clear unboxing video from the moment
you receive the parcel until it is fully opened and contents checked.
This is required to raise claims for:
. Damaged items
. Missing products
. Tampered shipments
Claims without a valid unboxing video will not be eligible for investigation or compensation.
For shipping-related questions or support, feel free to contact us at – 07kayakalp@gmail.com
Shipping Policy
At , we are dedicated to ensuring a seamless and enjoyable shopping experience for you. Our policies and terms of use are designed with your convenience in mind, so we encourage you to review them carefully to make informed decisions.
We understand the importance of timely and secure delivery, which is why we partner with top-tier courier services, both Indian and international, including Bluedart, Delhivery, Xpress bees, DHL, Aramex, and others. This allows us to provide you with reliable and efficient delivery of all your orders.
Should you have any questions or need assistance, our customer support team is always here to help. Your satisfaction is our priority.
Timelines:
All our outfits are handcrafted, so please allow 15-20 working days for dispatch, both for domestic and international orders.
During peak seasons, festivals, or unforeseen circumstances (e.g., political unrest or public curfews), dispatch may be delayed by an additional 10-15 days. We will notify you via email or call if such delays occur.
Receiving Order Guidelines:
To ensure your order arrives in good condition, we ask that you record an unboxing video and take photos with a time stamp within 48 hours of delivery. If you receive a damaged or opened parcel, please record a video, take photos, and do not accept the delivery. Send the images, video, and order number to us via email so we can address the issue promptly and resolve any claims with the shipment agency.
Process:
- After placing your order, it enters our processing system. Once your item(s) pass through quality checks and are securely packed, they are handed over to our delivery partners. You will receive a unique tracking number via email and SMS once your order is dispatched. Use this number to track your order on the courier partner's website.
- Worldwide shipping: We ship to 220+ destinations across the world. You can check the shipping eligibility in your city/country at the time of the order checkout.
- Prepaid & COD orders: Prepaid and COD orders are eligible for cancellation only within 24 hours of order placement. To cancel your order you can mail your cancellation request to us at support 07kayakalp@gmail.com or you can call us on our customer support number